Work With Us

Job Description

Job Title: Personal Trainer

Reporting to: Gym Manager and Wellness Director

Education and Development: Extensive continued education

Main function of post: Deliver exceptional PT services in one of the country’s leading PT facilities

Key Attributes & Skills

• Level 3 Personal Training Qualification
• 5 years relevant industry experience
• Extensive & continued education post Level 3 PT qualification
• Have a growth mindset & passion for excellence
• Ability to deliver personalised and exceptional customer service
• Outstanding one to one and team communication skills
• A high level of administration – use of Microsoft Excel, Word and Outlook
• Must display professional tracking of client results & programs
• Passion for health and fitness, and ability to coach advanced exercises
• Immaculate presentation
• Professional, efficient, and punctual

Key Responsibilities

• Deliver PT services in line with projected targets
• Deliver KX 5* customer service and team support as required by the needs of the business.

Customer Service

• To deliver personal, and cross department customer service beyond member expectations – KX 5* Customer Service.
• Adhering to member interaction protocols.
• Deliver exceptional product knowledge of ALL gym equipment and functions.
• Develop and maintain professional and courteous relationships with all departments.
• Ensure up to date product knowledge on all KX services – Gym/Spa/Restaurant.
• Deliver key administration skills smoothly amongst co-workers and shift handovers.

Operations (note: this will be in close contact with fitness management team)

• Pre-book and plan holidays and holiday cover with line manager and adequate notice

KX Education and Continued Education

• Continually develop specific professional knowledge and skills as agreed with Gym Director
• Build your PT volume at KX via networking, promotion, and building relationships with other departments
• Participate in annual quality assurance process – Mid-year client data check and Annual observational assessment
•  Set an example for your Fitness Advisor and FAPT peers and support their development and role.

Communication, Additional Points and Responsibilities

• To understand and adhere to the health and safety and equal opportunities policies.
• Communicate effectively and regularly with your line manager to support and maintain a professional working dynamic within the fitness team and club.
• Attend additional service training sessions where required
• Deliver PT and class invoice by month end due date.
• To adhere to the rules and regulations: staff entrance, uniform, training times, gym, changing room use, member areas etiquette, and personal grooming.
• Provide your personal profile information – up to date bio and high-resolution pictures.
• Adhere to club rules on filming and photography – no filming permitted where members present or without permission.
• Any social media content or filming within the club must be pre-agreed and used to support promotion of staff PT services at KX and tagged accordingly.

The Role

As Spa Director, you will lead all spa operations across two central London locations, ensuring outstanding service standards, strong financial performance, and a culture of excellence within the team.

You will oversee the development of innovative spa experiences, build high-performing teams, and drive strategic initiatives that strengthen KX’s position as a leader in luxury wellness.

Key Responsibilities

• Lead and inspire a high-performing spa team across multiple locations
  • Deliver exceptional member and guest experiences aligned with luxury brand standards
  • Drive commercial performance including treatment revenue, retail, and memberships
  • Develop innovative spa offerings, partnerships, and wellness experiences
  • Oversee operational excellence, compliance, and service quality
  • Contribute to strategic growth and new business initiatives

About You

We are looking for a confident and commercially minded leader with a passion for luxury wellness.

You will bring:
• Proven senior spa leadership experience (Spa Director or Spa General Manager level)
• Strong commercial and operational expertise
• Exceptional leadership and people development skills
• Deep understanding of spa, aesthetics, and wellness trends
• A hands-on approach with a passion for delivering outstanding guest experiences

Why Join KX

• Lead one of London’s most prestigious wellness destinations
  • Work within a dynamic, high-performance luxury environment
  • Be part of a brand shaping the future of wellness and lifestyle in London
  • Play a key role in an exciting period of growth and innovation

If you are a passionate leader ready to elevate spa and wellness experiences at the highest level, we would love to hear from you.

At the centre of the KX experience is its restaurant — a destination for performance-driven cuisine designed to support recovery, longevity, and optimal health for members, athletes, and health-conscious guests.

As KX enters an exciting phase of international growth, with new projects planned in London and globally including Gstaad, we are seeking a Restaurant Director to lead and evolve this unique dining concept.

This is a rare opportunity to shape the future of wellness-led dining within a luxury lifestyle brand.

The Opportunity

• Reporting directly to the CEO, the Restaurant Director will lead the operational and creative direction of the KX restaurant.
• You will oversee the full guest experience, develop innovative wellness-focused dining concepts, and drive commercial performance while ensuring the restaurant reflects the values of high-performance living, exceptional hospitality, and nutritional excellence.

Key Responsibilities

Concept & Experience Leadership

• Lead the evolution of the KX dining concept, aligning food, service, and wellness.
• Deliver a best-in-class member dining experience within a luxury private club environment.
• Collaborate with chefs, nutritionists, and wellness specialists to create innovative menus.

Operational Leadership

• Oversee all restaurant operations including kitchen, service, and front-of-house teams.
• Maintain exceptional service standards and operational excellence.
• Implement SOPs and ensure compliance with food safety and licensing regulations.

Commercial Performance

• Drive revenue growth through menu innovation, events, and member programming.
• Manage budgets, cost control, and financial performance.
• Monitor KPIs and optimise operational efficiency.

Team Development

• Recruit, mentor, and develop a high-performing hospitality team.
• Foster a culture focused on service excellence, professionalism, and member engagement.

About You

You are an experienced hospitality leader with a passion for luxury service, wellness, and innovative dining concepts.

You will bring:

• Senior restaurant leadership experience within a premium hospitality environment
• Strong commercial and operational expertise
• Experience delivering exceptional guest experiences in private members clubs, luxury hotels, or lifestyle brands
• Interest in nutrition, wellness, and performance-focused cuisine
• A hands-on leadership style and strong team development skills

Why Join KX

• Lead dining within one of London’s most prestigious wellness destinations
• Work directly with senior leadership to shape the future of the concept
• Be part of a brand expanding internationally
• Combine hospitality, wellness, and high-performance lifestyle in one unique environment

If you are a passionate leader ready to elevate spa and wellness experiences at the highest level, we would love to hear from you.