The Role
We are seeking an exceptional Front of House Manager to lead the member journey from the very first interaction. As the face of KX, you will curate a seamless, intuitive, and highly personalised experience, ensuring every touchpoint reflects the brand’s uncompromising standards of excellence.
This is a leadership role for a hospitality professional who understands luxury not as a service, but as a mindset—where anticipation, discretion, and refinement are paramount.
Key Responsibilities
Member Experience & Brand Ambassadorship
- Curate a refined, welcoming, and discreet front-of-house environment that reflects the exclusivity of KX.
- Build meaningful relationships with members, recognising preferences and anticipating needs.
- Handle all enquiries, requests, and concerns with professionalism, efficiency, and absolute discretion.
- Act as a true brand ambassador, embodying KX’s values in every interaction.
Operational Excellence
- Oversee the seamless day-to-day operation of reception and member services.
- Ensure flawless coordination of bookings, schedules, and communications across all departments.
- Maintain impeccable presentation standards across all front-facing areas.
- Continuously refine processes to elevate service delivery and efficiency.
Leadership & Team Development
- Lead, mentor, and inspire a high-performing front-of-house team.
- Instil a culture of excellence, accountability, and attention to detail.
- Deliver ongoing training focused on luxury service standards and member engagement.
- Manage staffing levels to ensure a consistently elevated experience.
Commercial Awareness & Member Engagement
- Support membership acquisition and retention through exceptional service and relationship management.
- Confidently present the club, its facilities, and services to prospective members.
- Identify opportunities to enhance the member experience through tailored recommendations.
Administration & Compliance
- Ensure accuracy and discretion in all administrative processes, including member records and transactions.
- Uphold all health & safety, data protection, and company compliance standards.
- Produce reports and insights relating to service performance and member satisfaction.
Skills & Experience
- Demonstrated experience in a luxury hospitality, private members’ club, or high-end wellness environment.
- Proven leadership capability with a passion for developing exceptional teams.
- Impeccable communication and interpersonal skills, with a polished and professional presence.
- Strong organisational skills with the ability to manage multiple priorities effortlessly.
- A natural ability to anticipate needs and deliver personalised service.
Personal Profile
- Elegant, discreet, and highly personable.
- Detail-oriented with an uncompromising commitment to excellence.
- Calm, composed, and solutions-focused under pressure.
- Passionate about delivering extraordinary experiences.
Working Pattern
Flexibility is essential, with shifts including early mornings, evenings, and weekends in line with the needs of the club.
What We Offer
- A competitive salary and benefits package reflective of a luxury environment.
- The opportunity to work within one of London’s most prestigious private members’ clubs.
- Ongoing development within a high-performance, service-driven culture.
- Access to world-class fitness and wellbeing facilities.
